1. Agreement to Terms

By accessing or using EngageFlow's services, website, and applications (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and EngageFlow (“we,” “us,” or “our”). If you do not agree to these Terms, you must not access or use our Service.

We may update these Terms from time to time. Changes are effective immediately upon posting on our website. Your continued use of the Service after changes are posted indicates your acceptance of the revised Terms.

2. Platform Terms and Policies

EngageFlow is a content management and scheduling platform that enables users to:

• Schedule and publish content across multiple social media platforms
• Manage content workflows with a kanban-style board (Drafts, Editing, Scheduled, Posted)
• Analyze performance with engagement and analytics tools
• Collaborate with team members and manage multiple accounts
• Access content creation and planning tools

3. Eligibility and Registration

To use our Service, you must:

• Be at least 18 years old
• Complete the registration process
• Provide accurate and complete account information
• Have the authority to enter into this agreement
• Not be prohibited by law from using our Service

You are responsible for keeping your account credentials secure and for all activity under your account.

4. Subscription Plans and Payments

EngageFlow offers different subscription plans with varying features and pricing. By subscribing, you agree that:

• You will pay all applicable fees according to your chosen plan
• Payments are processed through our authorized payment providers
• Subscriptions automatically renew unless cancelled prior to renewal
• Refunds are available within 24 hours of purchase by contacting us at support@engageflow.com
• We may update pricing with at least 30 days' notice

5. User Content and Rights

You retain all rights to content you create and share through the Service. By using EngageFlow, you:

• Warrant that your content does not infringe on third-party rights
• Accept responsibility for all content you post or schedule
• Grant us the rights necessary to process and deliver your content to connected platforms

6. Platform Compliance

When connecting EngageFlow with third-party platforms, you must:

• Comply with each platform's terms and policies
• Respect API limits and restrictions
• Maintain valid login credentials and authorizations

This includes but is not limited to:

• Facebook Terms of Service and Commercial Terms
• Instagram Terms of Use
• YouTube Terms of Service and API Terms
• TikTok Terms of Service
• Twitter/X Terms of Service and Developer Terms
• LinkedIn User Agreement

7. Privacy and Data Protection

Our data practices are described in our Privacy Policy. We:

• Collect and process data only as described in our Privacy Policy
• Use industry-standard security measures
• Comply with applicable data protection laws
• Take reasonable steps to protect your personal information

8. Intellectual Property

EngageFlow owns and reserves all rights to:

• Our software, technology, and codebase
• Trademarks, logos, and brand assets
• Documentation, marketing materials, and content workflows
• Patents, designs, and trade secrets

9. Prohibited Activities

You agree not to:

• Violate laws or regulations
• Infringe on intellectual property rights
• Attempt to disrupt, hack, or misuse our Service
• Use the Service for unauthorized or illegal purposes
• Harass or harm other users or platform partners

10. Termination

We may suspend or terminate your account at our discretion:

• For violations of these Terms
• Due to extended inactivity
• Upon your request

11. Limitation of Liability

To the fullest extent permitted by law:

• EngageFlow is not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the fees you paid to us
• We provide the Service “as is,” without warranties beyond those expressly stated
• We are not responsible for third-party actions or platform outages

12. Indemnification

You agree to indemnify and hold EngageFlow harmless from:

• Claims related to your use of the Service
• Violations of these Terms
• Content you create, post, or schedule
• Any third-party rights violations

13. Governing Law

These Terms are governed by:

• The laws of the State of Delaware
• The exclusive jurisdiction of Delaware courts
• Applicable U.S. federal laws
• International laws where applicable

14. Contact Information

For any questions or concerns, please contact us:

Email: support@engageflow.com